Privacy Policy | Careful Cleaners Co.

Privacy Policy

Effective Date: November 1, 2025  |  Last Updated: November 11, 2025

1. Introduction

Careful Cleaners Co. (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.carefulcleanersco.com, request a quote, or use our cleaning services in and around Greenville, South Carolina.

2. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Service address
  • Payment information (processed securely via third-party systems)

Non-Personal Information

  • Device, browser, and operating system data
  • IP address and general location
  • Pages visited and referring URLs

Cookies and Tracking

We use cookies, analytics (e.g., Google Analytics), and advertising pixels (e.g., Meta Pixel) to improve site performance, measure ad campaigns, and support remarketing. See our Cookie & Tracking Policy for details.

3. How We Use Your Information

  • Provide and manage cleaning services
  • Schedule appointments and send confirmations
  • Process payments securely
  • Send reminders, feedback requests, and marketing offers (with consent)
  • Improve website experience and advertising relevance

4. SMS Communication & Consent Policy

By providing your mobile number and opting in on our website, forms, or through written consent, you authorize Careful Cleaners Co. (“we,” “our,” or “us”) to send you text messages related to our services. This includes but is not limited to:

  • Appointment confirmations and reminders
  • Service updates or rescheduling notices
  • Customer satisfaction surveys
  • Promotional or marketing messages (only with express consent)

Opt-In Consent

We will only send SMS messages if you have explicitly opted in through a web form, text keyword, or written authorization. Consent is not a condition of purchase. Message frequency varies.

Opt-Out and Help Instructions

You may opt out of SMS messages at any time by replying STOP to any message we send. After doing so, you will no longer receive text messages unless you re-subscribe. For assistance, reply HELP or visit our contact page.

Message & Data Rates

Message and data rates may apply depending on your carrier plan. Carriers are not liable for delayed or undelivered messages.

Data Use for SMS

We store phone numbers and message logs for compliance, customer service, and record-keeping. We do not sell or share phone numbers for unrelated third-party marketing. All SMS data is handled securely and in accordance with this Privacy Policy, the Telephone Consumer Protection Act (TCPA), and CTIA guidelines.

5. Data Sharing and Disclosure

We do not sell personal information. Limited data may be shared with trusted service providers such as payment processors, scheduling systems, and marketing platforms, all under confidentiality agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and you share data at your own risk.

7. Your Rights and Choices

  • Request access, correction, or deletion of your data
  • Opt out of marketing communications (email or SMS)
  • Manage cookies or ad tracking via browser and ad-platform settings

9. Children’s Privacy

We do not knowingly collect information from children under 13. If a child provides information, please contact us so we can delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Effective Date.”

11. Contact Us

For privacy, data, or SMS-related questions, please contact us.

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